Shipping policy

This policy applies to U.S. orders and outlines our shipping procedures. By placing an order, you agree to the terms below.

A. Shipping Costs


Shipping fees are calculated and displayed at checkout.

B. Transit, Handling & Cut-Off Times


Transit Time: 3–5 business days (Mon–Fri, excluding holidays).

Order Cut-Off: 5:00 PM EST (New York) on business days.

Handling Time: 1–2 business days (Mon–Fri) for order processing.

C. Delivery Carriers


Shipped via trusted carriers: UPS, USPS, or FedEx.

D. Address Changes


In Transit: Address changes are not possible once an order is shipped.

Within 24 Hours: Contact support@panahclothing.shop immediately after ordering to request an address update.

E. Cancellations


Before Dispatch: Cancel orders at any time before they are sent out.

After Dispatch: Refer to our refund policy for shipped orders.

F. Damaged Parcels


Upon Delivery: Reject damaged packages directly from the courier and contact us.

Delivered Unattended: If a damaged parcel is left, contact customer service promptly for next steps.

G. Manufacturer Direct Shipping


Method: Standard economy ground service (carrier varies by manufacturer).

Processing: 1–2 business days (potential delays due to manufacturer coordination).

Transit: 1–5 business days (dependent on manufacturer location and destination).

Tracking: Email with tracking details sent after dispatch.

Updates: Proactive notifications for unforeseen delays or issues.

Note: This service relies on external manufacturers. We minimize disruptions but cannot control all fulfillment aspects.

H. International Orders


Scope: This policy applies to U.S. orders only.

Additional Costs: International orders may incur customs duties, taxes, and extra fees (buyer responsible).

I. Tracking Information


Post-Dispatch: Tracking details emailed to monitor your shipment.

Issues: Contact support@panahclothing.shop for tracking discrepancies.

J. Contact Us


Inquiries: Email support@panahclothing.shop for shipping questions or concerns.

By ordering, you confirm understanding of these policies. We may update them; check this page for changes.